AiBilet
Back

Privacy policy

for the www.aibilet.md platform

This Privacy Policy explains how www.aibilet.md collects, uses, stores, and protects the personal data of platform users.

By using the www.aibilet.md platform, the user confirms that they have read and understood the provisions of this Policy and agree to the processing of their personal data under the conditions described below.

1. General provisions

1.1. www.aibilet.md respects the confidentiality and security of personal data in accordance with the legislation of the Republic of Moldova, including Legea nr. 133 cu privire la prelucrarea datelor cu caracter personal.

1.2. The platform may collect and process personal data exclusively for legitimate purposes related to operating the service, processing orders, and holding events.

1.3. Use of the platform is permitted for persons who have reached the age of 18 or for minors who use the services with the consent of a parent or legal representative.

1.4. If services are used by a minor, responsibility for consent to personal data processing lies with the parent or legal representative.

2. Personal data collected

2.1. www.aibilet.md may collect the following categories of data:

  • first and last name;
  • email address;
  • phone number;
  • information about orders and purchased tickets;
  • technical information about the user's device and connection;
  • IP address, browser language, operating system, and other data collected through cookies.

2.2. Data is collected directly from the user when:

  • creating an account;
  • purchasing tickets;
  • completing forms available on the platform;
  • subscribing to the newsletter;
  • using the platform.

3. Purpose of data processing

3.1. Personal data may be used for:

  • processing orders and issuing electronic tickets;
  • sending information about orders or events;
  • confirming payments and managing refunds;
  • support and communication with users;
  • preventing fraud and abusive use of the platform;
  • improving the user experience;
  • sending promotional communications and newsletters, only with the user's consent;
  • statistical analysis and market research on platform usage.

3.2. Users may unsubscribe from promotional communications at any time using the option in received emails or by contacting the platform.

4. Transfer of data to third parties

4.1. www.aibilet.md does not sell or unjustifiably transfer personal data to third parties.

4.2. Personal data may be transferred to partners involved in operating the service, only to the extent necessary to provide services, including:

  • payment processors;
  • IT service providers;
  • email and marketing services;
  • event organizers;
  • public authorities, in cases provided by law.

4.3. For certain events, the Organizer may request collection of additional data necessary to hold the event. In such cases, the user will be informed before checkout is completed.

4.4. In the case mentioned in section 4.3, the Organizer may act as an independent data controller under applicable legislation.

5. Cookies and technical data

5.1. The platform uses cookies and similar technologies for:

  • proper functioning of the site;
  • user authentication;
  • saving preferences;
  • analyzing traffic and user behavior;
  • personalizing content and communications.

5.2. Users may limit or disable cookies in browser settings, but certain platform features may become unavailable. Further details are available in the Cookie policy.

6. Data security

6.1. www.aibilet.md applies reasonable technical and organizational measures to protect data against:

  • unauthorized access;
  • accidental loss or destruction;
  • abusive use;
  • unauthorized disclosure.

6.2. Access to personal data is limited exclusively to authorized persons who need this information to carry out platform activities.

6.3. However, transmission of data over the internet or electronic storage cannot guarantee absolute security.

7. User rights

7.1. Users have the right to request:

  • access to personal data;
  • rectification of incorrect data;
  • deletion of data, under legal conditions;
  • restriction of processing;
  • withdrawal of consent for marketing communications;
  • information about how data is processed.

7.2. Requests regarding personal data may be sent to the contact address displayed on the platform.

8. Data retention

8.1. Personal data is retained only for the period necessary to fulfill the purposes for which it was collected or as required by applicable legal obligations.

8.2. For accounts inactive for an extended period, www.aibilet.md reserves the right to deactivate or delete such accounts, with prior notification of the user when possible.

9. Final provisions

9.1. www.aibilet.md reserves the right to modify this Privacy Policy at any time, without prior notice. The updated version will be available on the platform.

9.2. Continued use of the platform after the Policy is updated constitutes acceptance of the new provisions.

9.3. This Privacy Policy is governed by the legislation of the Republic of Moldova.

Last updated: May 2026.